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Book your tour today: +31 20 217 0501 Terms Terms of Use

1. Who operates this website

This website (including text, images, videos, software, products, services and other information contained in or presented on the website; all together the "Website") is provided by Canal Company B.V., Weteringschans 26-1hg, 1017 SG, Amsterdam, The Netherlands ("AT" or "we"). You can contact us by email ( or by phone using this number: +31 (0)20 217 0501

Bookings through the platform are subject to the Conditions of Use as well as additional conditions of the suppliers corresponding to the offered products on the Website.

2. Application of these Conditions of Use

These conditions of use (the "Conditions of Use"), together with our privacy policy (the "Privacy Policy"), apply to any use of the Website. Visitors of the Website ("User" or "you") may use the Website only on condition that they accept the Conditions of Use and read and understand the Privacy Policy. Any further use of the Website or any part of it means you have read and you understand the Conditions of the Use and the Privacy Policy, and agree to be bound by all parts of the Conditions of Use.

3. Electronic Communication

When you send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

4. No offer

The information on this Website is for general informational purposes only. Information on this Website does not constitute an offer binding to us. Binding agreements with suppliers of activities available on the Website require a booking request through the platform and the supplier's acceptance of the booking request according to the General Terms of Business.

5. No warranty

While we try to ensure that the information in or through the Website is accurate, we do not provide any warranties, express or implied, in relation to its correctness, completeness, reliability, suitability for any purpose or otherwise (including for any information provided by third parties). We may change, add or remove information on the Website and its structure and functions at any time at our sole discretion, without specifically informing of any such change, and without removing outdated information or characterizing it as such. We may also block Users from accessing the Website or parts of it, or require certain conditions to be fulfilled for such access. We do not provide any warranties, express or implied, in relation to the availability of the Website or its functions, that the Website is free from defects, or that the Website and the infrastructure on which it runs is free from viruses and other harmful software. Moreover, we do not guarantee that information available on the Website has not been altered through technical defects or by unauthorized third parties.

6. Limitation of liability

We exclude our liability, and our employees, for damages relating to your access to (or inability to access) the Website, or to any errors or omissions, or the results obtained from the use, of the Website, whatever the legal basis of such liability would be, except liability for damages caused willfully or through gross negligence, and only to the extent permitted by applicable law.

7. Third party content, links to other websites

We do not take any responsibility for third party content (including any activities available for booking requests, and information relating to such activities) that may be available through the Website, and for content linked to the Website or which are linked to from it or referred to. We do not recommend or endorse such content, and will not have any liability relating to it. Where we link to third party websites, you use such websites at your own risk.

8. Intellectual property rights

As between you and us, the Website is and remains protected by copyright and/or any other intellectual property rights (including protection granted through unfair competition law). You acquire no rights in the Website, and in any names, trade names, and distinctive signs of any nature (including trademarks) published on the Website. You may access and view the Website, but not incorporate it into other websites, and not copy, present, license, publish, download, upload, send or make it perceptible in any other way without our prior written consent.

9. Amendments to the Conditions of Use

We may amend these Conditions of Use at any time and with immediate effect. If we make amendments, they apply as of the date of their publication on the Website. We expect you to regularly refer to this section to make sure you are familiar with the applicable Conditions of Use. Any further use of the Website following such amendments means you consent to the amendment.

10. Applicable law and jurisdiction

These Conditions of Use and any disputes arising out of or in connection with it are subject to the laws of The Netherlands, and will be subject to the exclusive jurisdiction of the courts at our seat in Amsterdam. 

11. Cancellation and delays

11.1    In the case of cancellation after the agreement has come into force the Client is liable to make payment of the following percentages of the full invoiced amount:
-    more than 8 weeks before the agreed upon date until implementation of the agreement:     10%;
-   between 8-4 weeks before the agreed upon date until implementation of the agreement:    20%;
-   between 4-2 weeks before the agreed upon date until implementation of the agreement:    33%;
-   between 2-1 weeks before the agreed upon date until implementation of the agreement:     50%;
-   between 7-2 days before the agreed upon date until implementation of the agreement:    75%;
-   within 48 hours before the agreed upon date until implementation of the agreement:    100%.
 11.2    When cancelling after having made a definitive confirmation, the Client will in all cases be required to pay € 25.00 administration costs.
 11.3    Cancellation by the Client can only be accepted in writing.
 11.4    The customer may reduce the number of participants within a margin of 10% up to 48 hours prior to the  agreed upon date of the services being provided without any charge being imposed by submitting a written request, unless agreed upon otherwise. When reducing the number of participants by more than  10% the cancellation provisions apply, as stated in  Article 11.1.
11.5    For additional passengers who have not been registered 48 hours prior to the cruise/trip, an extra reasonable charge will be applied. The Canal Company will make any decision regarding the allowing of additional passengers to participate in a cruise/trip, should the number of passengers stated on the tender be exceeded.
11.6    Should the Client and the people invited to participate not be present at the time and date agreed upon with the Canal Company, the subsequent additional costs incurred by the Canal Company will be charged to the Client. In such circumstance this does not prejudice the right of the Canal Company to cancel the activity, thus bringing into effect the appropriate percentages stated in Article 11.1.

Updated October 3 2016